What personal data do we process and why

clickheld.de processes your personal data because you use our services. We use the following personal data for the following purposes.

1. ordering process

We process the personal data that you submit to us when you place your order. This personal data is required to fulfill your order, to confirm your order and to evaluate your order, the payment and a possible reimbursement. The legal basis for this processing of personal data is that it is necessary for the performance of a contract as defined in the GDPR. We process the following personal data in the ordering process:

1. Restaurant reviews

In addition to the processing activities mentioned above, we process the personal data you provide when you submit a restaurant review. The legal basis for this processing of personal data is that you have given your consent for this processing (by posting a restaurant review) as defined in the GDPR. You can withdraw your consent by contacting us via our

Data protection form to contact. We process the following personal data when you post a restaurant review:

1. Customer service

If you contact our customer service, we will use the personal data you provide to answer your question or to process your complaint. The legal basis for this processing of personal data is that it is necessary for the performance of a contract as defined in the GDPR. We process the following personal data for customer service purposes:

• Surname
• Address data (if applicable)

• contact details
• Payment details (if applicable)

• Comments (if applicable)

4th Customer satisfaction surveys

To ensure that our services are tailored to your preferences, personal data that you submit to our customer service department may be used for activities such as customer satisfaction surveys. The legal basis for this processing activity is that it is necessary to pursue a legitimate interest of clickheld.de (customer satisfaction) as defined in the GDPR. This applies to the same personal data as listed under No. 2.

1. Marketing communications

We also process your personal data in order to be able to send you (personalized) marketing messages and notifications. Such communications will include the latest news, discounts and updates on new restaurants (via email or push notification) and loyalty programs, regardless of the format we use to distribute these types of communications (including email or push notification) ). The legal basis for this processing of personal data, as defined in the GDPR, is that you have given your consent when placing an order. If you wish to change your preferences for receiving such communications and notifications, you can unsubscribe using the link in the communication in question.

We process the following personal data for marketing purposes:

• Surname

• contact details
• Post Code

6th Cookies

Finally, we also process personal data that you transmit to us indirectly. clickheld.de uses cookies for functional, analysis and marketing purposes. The function cookies are required for the use of the website. Cookies collect the following personal data:

• Location data
• IP address or app IDs

• Internet browser and device type
• Website language

You can find more details about cookies in our cookie statement.

7th Fraud Prevention

We also process some of the above-mentioned personal data to prevent fraud and other forms of abuse. The legal basis for this processing activity is that it is necessary to pursue a legitimate interest of clickheld.de (prevention of fraud) as defined in the GDPR.

8th. analysis

We also use your personal data to fulfill our reporting obligations towards advertisers and to be able to improve our website and our range of products and services. The legal basis for this processing activity is that it is necessary to pursue a legitimate interest of clickheld.de (analysis & reporting) as defined in the GDPR. As a matter of principle, we will ensure that the reports do not contain any data that can be traced back to you.

Age

Our website is not intended for anyone under the age of 16, and we do not intend to collect personally identifiable information from website visitors who are under the age of

1. However, we have no way of verifying the age of visitors. We therefore encourage parents to monitor their children's online activities to prevent their personal data from being collected without parental consent. If you suspect that we have collected personal data from a minor without consent, please contact us via our Data protection form . We will then arrange for this data to be deleted.

What personal data do we process and why

clickheld.de processes your personal data because you use our services. We use the following personal data for the following purposes.

1. ordering process

We process the personal data that you submit to us when you place your order. This personal data is required to fulfill your order, to confirm your order and to evaluate your order, the payment and a possible reimbursement. The legal basis for this processing of personal data is that it is necessary for the performance of a contract as defined in the GDPR. We process the following personal data in the ordering process:

1. Restaurant reviews

In addition to the processing activities mentioned above, we process the personal data you provide when you submit a restaurant review. The legal basis for this processing of personal data is that you have given your consent for this processing (by posting a restaurant review) as defined in the GDPR. You can withdraw your consent by contacting us via our

Data protection form to contact. We process the following personal data when you post a restaurant review:

1. Customer service

If you contact our customer service, we will use the personal data you provide to answer your question or to process your complaint. The legal basis for this processing of personal data is that it is necessary for the performance of a contract as defined in the GDPR. We process the following personal data for customer service purposes:

• Surname
• Address data (if applicable)

• contact details
• Payment details (if applicable)

• Comments (if applicable)

4th Customer satisfaction surveys

To ensure that our services are tailored to your preferences, personal data that you submit to our customer service department may be used for activities such as customer satisfaction surveys. The legal basis for this processing activity is that it is necessary to pursue a legitimate interest of clickheld.de (customer satisfaction) as defined in the GDPR. This applies to the same personal data as listed under No. 2.

1. Marketing communications

We also process your personal data in order to be able to send you (personalized) marketing messages and notifications. Such communications will include the latest news, discounts and updates on new restaurants (via email or push notification) and loyalty programs, regardless of the format we use to distribute these types of communications (including email or push notification) ). The legal basis for this processing of personal data, as defined in the GDPR, is that you have given your consent when placing an order. If you wish to change your preferences for receiving such communications and notifications, you can unsubscribe using the link in the communication in question.

We process the following personal data for marketing purposes:

• Surname

• contact details
• Post Code

6th Cookies

Finally, we also process personal data that you transmit to us indirectly. clickheld.de uses cookies for functional, analysis and marketing purposes. The function cookies are required for the use of the website. Cookies collect the following personal data:

• Location data
• IP address or app IDs

• Internet browser and device type
• Website language

You can find more details about cookies in our cookie statement.

7th Fraud Prevention

We also process some of the above-mentioned personal data to prevent fraud and other forms of abuse. The legal basis for this processing activity is that it is necessary to pursue a legitimate interest of clickheld.de (prevention of fraud) as defined in the GDPR.

8th. analysis

We also use your personal data to fulfill our reporting obligations towards advertisers and to be able to improve our website and our range of products and services. The legal basis for this processing activity is that it is necessary to pursue a legitimate interest of clickheld.de (analysis & reporting) as defined in the GDPR. As a matter of principle, we will ensure that the reports do not contain any data that can be traced back to you.

Age

Our website is not intended for anyone under the age of 16, and we do not intend to collect personally identifiable information from website visitors who are under the age of

1. However, we have no way of verifying the age of visitors. We therefore encourage parents to monitor their children's online activities to prevent their personal data from being collected without parental consent. If you suspect that we have collected personal data from a minor without consent, please contact us via our Data protection form . We will then arrange for this data to be deleted.